We are pleased to announce that we are now supporting Arthritis Care Northern Ireland. Many of our customers suffer from arthritis but Arthritis Care are helping thousands of people right across the country with free support and advice from their 21 branch network. You can find more information on their Facebook page here:
Congratulations to Mrs Adamson in Ballyclare who was the latest winner of our M&S hamper! She said she was delighted with her stairlift and the service provided.
Valerie handed it over to her during our visit last week and you can see a photo here on our Facebook page – https://www.facebook.com/StairliftSolutions/photos/a.518908258121718.127389.517699521575925/1471457249533476/?type=3&theater
Today we were in Donaghadee to support the Chunky Dunkers who were mad enough to go for another swim in the sea in freezing conditions! They raise money for Assisi so it’s always worth supporting such a good cause. Thanks to Martin and everyone else, showing us just what Donaghadee people are made of!
You can see photos on our facebook page here – https://www.facebook.com/StairliftSolutions/posts/1464462053566329?notif_t=like¬if_id=1484410207474896
We’ve more big news here at Stairlift Solutions – we’re opening a brand new mobility shop at Connswater Shopping Centre in Belfast this Friday 25th November!
We’ll be stocking all our new mobility products including stairlifts and there will be special offers, competitions and more, plus we’ll be open 7 days a week.
Feel free to pop in, meet the new team and see what we have on offer, hope to see you there!
Have you seen our new range of riser recliner chairs and other furniture? The quality and choice from our supplier Royams is second to none with a huge variety of sizes, fabrics and different customisations available. Need a bigger riser recliner with heat and massage functions? Not a problem! Or a small chair with lumbar support? Easy!
Royams Donna range has won the prestigious Which award for quality and comfort for the last 2 years – plus there is a 5 year guarantee on all single and dual motors options.
Come and find the one that suits you best at our showroom in Bangor or find out more information here:
We are now stocking the entire range of Sterling Mobility Scooters at our showroom in Bangor. From the lightweight and compact Little Star to the 3-wheel road-ready Elite 2, we have them all on display and ready to try out. Plus with free home delivery and 10% off the whole range, why not come and see them for yourself? Click on the link below for more information:
Our new Gemino Rollator range really are top quality products! Why not pop into our showroom to check them out, or we can even bring them right to your door, just call us to arrange it anytime on 02891882249. Click on the link below to see a video of them in action:
Ken’s funeral will be at 11am on Monday 1st August at the Church of Ireland in Donaghadee followed by a reception at Donaghadee Sailing Club and then a short service at Roselawn.
We’ve some big news here at Stairlift Solutions! We’re delighted to announce that we’re now selling a whole new range of mobility products, from scooters to wheelchairs, rollators to riser recliners and much more! You can view our new range of products on the link below.
Not only that but we’ve now moved into our brand new showroom in Bangor where you can come and browse our new mobility range and of course try out both our straight and curved stairlifts. We’re open 9am-5pm Monday to Friday and our new address, including a handy map, can all be found on our Contact Us page.
We’re also having an Open Day Weekend from Thursday 30th June to Saturday 2nd July so feel free to call in, say hello to the team and see our brand new mobility showroom in Bangor.
There are a couple of events we’re involved in this weekend. First up it’s the Disability Exhibition in the Eikon Complex in Lisburn. We’re going to be there from 10am-4pm on both Friday 3rd and Saturday 4th June so call in and say hello if you’re close by. Once again Motability’s Big Event is also there so it’s sure to be a busy couple of days. More details can be found on their facebook page here:
We’re also sponsoring Action Cancer’s Bra Walk on Friday 3rd June. The walk will start from Belfast City Hall at 7pm and the good weather is set to continue so it’s set to be another great success like previous years. More information can be found on their facebook page here:
Congratulations to Mr and Mrs Bell in Ballyhalbert who won our latest prize draw for a Marks & Spencer Hamper worth over £50! They were delighted when we told them the news and you can see some photos of when we delivered it to their door on our facebook page here:
It’s not long to go until the Disability NI Show in Lisburn. We’ll be there from 10am-4pm on Friday and Saturday and it’s free entry so call in and say hello if you’re in the area.
More information can be found on their facebook page here:
Have you struggled with the stairs in a public building in Belfast or anywhere in Northern Ireland? If so we would like to hear about it! Whether it’s a cafe, a shop or even a dentist’s if you have had problems getting up or down the stairs somewhere then please get in touch with us.
We’ve just finished setting up at the Balmoral Show which is running from 13th-15th May. There is loads happening over the three days and our stall is part of the FSB section in the Shopping Village so if your visiting the show call round to say hello.
For more information click on the link below, hope to see you there!
We will be sponsoring The Bra Walk, Action Cancer’s first ever 10k event, which is happening on the 5th June. To participate or for more information you can visit their new look website here:
Congratulations to our two competition winners who have both won a Marks and Spencer Hamper worth over £50 each! Angela Magill from Newtownabbey was the winner of the recent competition at the 50+ Exhibition in the Kings Hall and Irene McIlhatton from Belfast was the winner from the customer satisfaction survey competition so well done to them both, the hampers are on the way!
Thank you to everyone who entered and we will be running more competitions again, not just in future Exhibitions but every few months from the customer satisfaction surveys so there will be plenty more to come!
We have been doing an extensive customer satisfaction survey over the last 6 months to find out how people rate Stairlift Solutions in various different ways and the results are now in!
Overall we scored an average of 9.9 out of 10 and 25 of the 29 people asked scored us 10/10, with 9/10 being the lowest score. We also scored an average of 9.9 out of 10 for people who were happy with their purchase with 26 of the 29 people asked scoring us 10/10, while the lowest score was 8/10 on just one occasion.
When it was broken down further we scored an average of 9.7 out of 10 for people’s opinion of our products and services during the survey and 21 of the 29 people asked scored us 10/10, while our lowest score was 8/10 on just one occasion.
Then when people were asked their opinion about our staff, we scored an average of 9.8 out of 10 with 23 of the 29 people scoring us 10/10, while 9/10 was our lowest score.
Finally we scored an average of 9.9 out of 10 when people were asked about our fitting and installation and 24 of the 29 people scored us 10/10, with 9/10 being our lowest score.
Obviously we are delighted with these scores but it has also been an opportunity to take on board people’s views and opinions about how we can be even better in the future. This is just a small representation of our new customers in this 6 months period but the results still provides a fairly accurate portrayal of how we are performing.
We can also compare these figures to a recent Which survey on stairlifts and although they are more extensive, as they asked 530 people who had bought a stairlift in the last 10 years, it’s still fair to say we scored much better than our competitors at Acorn, Stannah and Handicare.
One of our competitors was the most expensive on average but yet had the lowest score for reliability and comfort. Another one of our competitors scored well for usability but 1 in 4 people said they felt under pressure when buying from them, this is something that many people said in our own feedback that they were pleased we didn’t do! Another difference from a competitor with an expensive reputation was that 1 in 4 customers had to have a call out for repair soon after the installation and also that they wouldn’t buy the stairlift back when it was no longer needed, which is something that we offer to all our customers for straight stairlifts.
So on average it seems not only are we better priced than our major competitors but we also provide a much better service too! You can read more of that recent Which survey here – http://www.which.co.uk/home-and-garden/staying-independent-at-home/reviews-ns/best-stairlift-brands/best-stairlift-brands-overview
Thanks to all our customers who took part in our recent survey. We will be doing a prize draw very soon where one of them will win one of two Marks and Spencer’s Hampers worth over £50 each! The other hamper will go to a lucky winner from our recent competition at the 50+ Exhibition at The King’s Hall so watch this space.
This weekend sees the Belfast Telegraph Holiday World Show and 50+ Exhibition in the Kings Hall. We will be there in the ’50+ Village’ with a fully working demo unit so feel free to come down and see us! This is also a huge show for anyone thinking of booking a holiday anytime soon as well. Doors open tomorrow and it is running all weekend until Sunday evening, hope to see you there!
For more information and tickets click on these links:
So 2014 was another record year for us as we continue our rapid growth and expansion and 2015 is set to be another big year for us. As ever we will always maintain the highest possible standard, not just for the hundreds of customers we already have right across the country, but also for the hundreds of new ones we’ve yet to meet!
Happy New Year from all of us at Stairlift Solutions!