Discover the answers to the most common questions asked by customers
- If I no longer need the stairlift will you buy it back?
- What about after sales care and extended warranty?
- What happens if something goes wrong with my stairlift?
- Will I need to redecorate and will the installation be disruptive?
- What happens if I have a door or obstruction at the bottom of the stairs, can a stairlift still be fitted?
- Will there still be room to walk up the stairs past the stairlift?
- How quickly can a stairlift be fitted and does it take long to install?
- What are the running costs of a stairlift?
- What happens in the event of a power cut, will the stairlift still work?
- Can more than one person use the stairlift?
- If I have problems sitting down can I still use a stairlift?
- My staircase is very narrow, can a stairlift be fitted?
- What is the maximum weight restriction on a stairlift?
- What if I only need the stairlift for a short period of time?
- Is a stairlift easy and safe to use, even with a disability?
- How much will a stairlift cost?
- In the unlikely event that I’m not happy, do you have a complaints policy?
If I no longer need the stairlift will you buy it back?
At Stairlift Solutions we realise that sometimes a stairlift can no longer be required and unlike many other stairlift companies we do offer the option of buying back a straight stairlift. Even if a customer would prefer to advertise and sell it privately we can help them by professionally removing and re-installing it, so you are never stuck with a straight stairlift that is no longer needed. We will also remove and dispose of our curved stairlifts free of charge, however we can rarely buy these back or sell them on again as they are custom build specifically for each individual staircase and is unlikely to fit anywhere else.
What about after sales care and extended warranty?
At Stairlift Solutions our customers are our number one priority and we do everything to make sure we look after them. Our new straight stairlifts include a 2 year warranty and a free end of warranty service as standard, while the majority of our reconditioned stairlifts have a full 12 months warranty and a free end of warranty service. However we can also offer extended warranty for total peace of mind after that period from 1-4 years to ensure your stairlift is not only regularly serviced but is also completely covered for the costs of parts and labour. There is also a service contract available as an alternative to this but even if you decide not to take out an extended warranty or service contract we will always be on hand to advise, help or fix any problems you might have so you will never be left on your own. Our extended warranties and service contracts are not externally insurance backed.
What happens if something goes wrong with my stairlift?
The stairlifts we sell are extremely reliable and we don’t expect our customers to have any problems whatsoever but if they do we are always here to help no matter how big or small the problem may seem. With our stairlifts you have a diagnostic display that may help to resolve any minor problems yourself, however we are always available on the phone 24 hours a day, 7 days a week and if we can’t resolve problems through that then we can come out to help or repair, even if the stairlift is not covered under warranty.
Will I need to redecorate and will the installation be disruptive?
No not at all, the stairlift is actually fitted to the stairs and not to the wall so there is very little mess while installing. The whole process only takes around 1 hour and we make sure everything is as clean and tidy as before we arrived.
What happens if I have a door or obstruction at the bottom of the stairs, can a stairlift still be fitted?
Our stairlifts can be fitted with either a manual or automatic hinged rail which folds back up out of the way; this means the rail would not block any doors or the hallway. You can see pictures of the hinge for both the straight and curved stairlifts in our gallery or for more information or for a FREE, no obligation survey then go to our ‘Contact Us‘ page.
Will there still be room to walk up the stairs past the stairlift?
Yes of course! Even in very narrow staircases the stairlift rail doesn’t take up very much room and when the stairlift is sitting at either the top or the bottom of the stairs there is still plenty of room for other people to get past it and walk up and down the stairs as normal, especially when the stairlift is all folded up.
How quickly can a stairlift be fitted and does it take long to install?
Most of our stairlifts can actually be installed within 1 hour and because we keep a stock of stairlifts in Northern Ireland we can even get a stairlift fitted within 24 hours so the whole process from point of inquiry to the actual installation can be done very quickly if needed. If you would like us to arrange a FREE, no obligation survey then just ‘Contact Us‘.
What are the running costs of a stairlift?
As our stairlifts use rechargeable batteries to run and not electricity the running costs are very low. There are charge points at the top and bottom of the stairs where the stairlift will sit and automatically top up the batteries so it’s not constantly using power when it’s not in use.
What happens in the event of a power cut, will the stairlift still work?
Yes! Our stairlifts run on rechargeable batteries, not electricity so not only does this make it safer, quieter and easier to use but it will also run in a power cut. We do need to use a dedicated plug somewhere close by so that the stairlift can automatically charge itself back up at the top and bottom of the stairs but when it is running it only uses the batteries so even if there is a power failure while using the stairlift you will never be left stranded.
Can more than one person use the stairlift?
Yes, with all our stairlifts you would get two remote controls so it is never out of reach and it means you can call the stairlift back up or down if more than one person needs to use it.
If I have problems sitting down can I still use a stairlift?
Yes! Depending on your staircase we can offer either a Perching Frame or a Sit/Stand Frame if you struggle to sit down or bend your knees. This option can also be used if your staircase is very narrow so to find out if it will work then just Contact Us‘.
My staircase is very narrow, can a stairlift be fitted?
It’s very rare that a staircase is too narrow for a stairlift to be fitted, even in the tightest of staircases of around 25 inches (64cm) it is still possible to install a stairlift. We can also use a Perching Frame or a Sit/Stand Frame to save space but obviously we would need to see the staircase to find out for sure. To arrange a FREE, no obligation survey then just go to the ‘Contact Us‘ page.
What is the maximum weight restriction on a stairlift?
Most of our stairlifts can carry a user that weights up to 20 stone or 280lbs, although in some cases it may be possible to carry someone that weighs up to 25 stone or 350 lbs, for more information then why not get in touch on our ‘Contact Us‘ page.
What if I only need the stairlift for a short period of time?
At Stairlift Solutions we realise not everyone requires a stairlift permanently fitted in their home so we provide a rental service. We would only recommend this for short term use though and it must be a straight staircase but for more information on our rental service then ‘Contact Us‘.
Is a stairlift easy and safe to use, even with a disability?
Yes our stairlifts are extremely easy and safe to use, the vast majority of people, even those with disabilities, have no problems whatsoever using our stairlifts. It is as simple as pushing a button and the stairlift does the rest and there are also many features that make our stairlifts extremely safe including safety sensors that stop the stairlift on impact, a seat-belt, a key switch and all sorts of other safety aspects but if this is still a concern then just ‘Contact Us‘.
How much will a stairlift cost?
Every staircase is different so it’s difficult to say exactly how much a stairlift would cost, especially as different people have different needs and requirements but if you get in touch through our ‘Contact Us‘ page then we would be happy to advise you further.
In the unlikely event that I’m not happy, do you have a complaints policy?
We always strive to make sure that all our customers are 100% happy with our products and services provided, however in the rare event that that is not the case then yes we do have a complaints policy which you can view here.