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Not only does this keep risks to a minimum but it would also speed the whole process up too as we could have something installed from stock within 24 hours if needs be.

As well as our Brooks Stairlifts, we keep a full stock of our HomeGlide and HomeGlide Extra Stairlifts here in N.I. That means we can have them fitted within 24 hours, with brand new prices starting from as little as £1550 installed.

Our Brooks Stairlifts are British made so there is no hold up at all when we order them, plus we keep a stock of them here in N.I.

The 130 straight model is a very quick and easy installation, it usually only takes around one hour – plus we could even have it fitted within 24 hours of the survey!

The 180 curved model is a modular system so, unlike others where you may have to wait for weeks, these can be fitted within a matter of days!

Please see our previous posts for further details but rest assured, we’re working as hard as possible to serve all our customers, both old and new alike, in the safest possible way.

However, people will still need stairlifts and our 3000+ customers will still need our renowned aftersales care as well, so as key workers and part of the health and social care supply chain, as announced by the government earlier today, we will continue to be here for when people need us.

The vast majority of our calls only require one engineer to be present and we have already brought in extras measures to keep our staff and customers safe. These strict hygiene protocols include regular and thorough personal and product sanitisation throughout the day, wearing a new pair of disposable gloves per call and no physical contact like handshakes etc, however we also have to adapt to a changing situation too. That is why we have brought in further measures which include:

-Postponing all non-urgent calls until further notice, including servicing, warranty servicing and non-urgent removals

-Screening phone calls (and visitors to our showroom) with a few relevant questions before going out to people

-Asking customers to stay in a different room throughout our visit and removing the need to sign any paperwork

-Requesting fewer people to be present for surveys, installations and demonstrations

-Adhering to any additional requests that our customers might have, like wearing a face mask for example

We only have a small team but they are under strict instruction to immediately stay at home and self-isolate for at least 7 days should they feel any symptoms or unwell in general.

We will continue to monitor developments closely and act according but again, just to reassure our customers, their health and well-being is the most important thing and that we’re doing everything we can to keep them safe.

Also, just another reminder that we do have a small stock of essential supplies in our vans that we can provide free of charge if needed throughout this period as well.

We are watching developments very closely and will react accordingly to changing circumstances but rest assured that the safety, health and well-being of all our customers is of the upmost importance and we will not take any unnecessary risks.

Furthermore, as we are often dealing with the elderly and vulnerable who may not be able to get to the shops very easily – and due to the panic buying around the country, we do have a small stock of essentials like toilet roll and soap etc that we can supply to our customers free of charge if needed during this period.

For further information or if you’ve any questions simply contact our friendly team on 028 9188 2249.

With ourselves you get the best price and the best service, all from an award-winning local family business for over 20 years – so if you need a stairlift, why look anywhere else?