We will be sponsoring The Bra Walk, Action Cancer’s first ever 10k event, which is happening on the 5th June. To participate or for more information you can visit their new look website here:
Congratulations to our two competition winners who have both won a Marks and Spencer Hamper worth over £50 each! Angela Magill from Newtownabbey was the winner of the recent competition at the 50+ Exhibition in the Kings Hall and Irene McIlhatton from Belfast was the winner from the customer satisfaction survey competition so well done to them both, the hampers are on the way!
Thank you to everyone who entered and we will be running more competitions again, not just in future Exhibitions but every few months from the customer satisfaction surveys so there will be plenty more to come!
We have been doing an extensive customer satisfaction survey over the last 6 months to find out how people rate Stairlift Solutions in various different ways and the results are now in!
Overall we scored an average of 9.9 out of 10 and 25 of the 29 people asked scored us 10/10, with 9/10 being the lowest score. We also scored an average of 9.9 out of 10 for people who were happy with their purchase with 26 of the 29 people asked scoring us 10/10, while the lowest score was 8/10 on just one occasion.
When it was broken down further we scored an average of 9.7 out of 10 for people’s opinion of our products and services during the survey and 21 of the 29 people asked scored us 10/10, while our lowest score was 8/10 on just one occasion.
Then when people were asked their opinion about our staff, we scored an average of 9.8 out of 10 with 23 of the 29 people scoring us 10/10, while 9/10 was our lowest score.
Finally we scored an average of 9.9 out of 10 when people were asked about our fitting and installation and 24 of the 29 people scored us 10/10, with 9/10 being our lowest score.
Obviously we are delighted with these scores but it has also been an opportunity to take on board people’s views and opinions about how we can be even better in the future. This is just a small representation of our new customers in this 6 months period but the results still provides a fairly accurate portrayal of how we are performing.
We can also compare these figures to a recent Which survey on stairlifts and although they are more extensive, as they asked 530 people who had bought a stairlift in the last 10 years, it’s still fair to say we scored much better than our competitors at Acorn, Stannah and Handicare.
One of our competitors was the most expensive on average but yet had the lowest score for reliability and comfort. Another one of our competitors scored well for usability but 1 in 4 people said they felt under pressure when buying from them, this is something that many people said in our own feedback that they were pleased we didn’t do! Another difference from a competitor with an expensive reputation was that 1 in 4 customers had to have a call out for repair soon after the installation and also that they wouldn’t buy the stairlift back when it was no longer needed, which is something that we offer to all our customers for straight stairlifts.
So on average it seems not only are we better priced than our major competitors but we also provide a much better service too! You can read more of that recent Which survey here – http://www.which.co.uk/home-and-garden/staying-independent-at-home/reviews-ns/best-stairlift-brands/best-stairlift-brands-overview
Thanks to all our customers who took part in our recent survey. We will be doing a prize draw very soon where one of them will win one of two Marks and Spencer’s Hampers worth over £50 each! The other hamper will go to a lucky winner from our recent competition at the 50+ Exhibition at The King’s Hall so watch this space.
This weekend sees the Belfast Telegraph Holiday World Show and 50+ Exhibition in the Kings Hall. We will be there in the ’50+ Village’ with a fully working demo unit so feel free to come down and see us! This is also a huge show for anyone thinking of booking a holiday anytime soon as well. Doors open tomorrow and it is running all weekend until Sunday evening, hope to see you there!
For more information and tickets click on these links:
So 2014 was another record year for us as we continue our rapid growth and expansion and 2015 is set to be another big year for us. As ever we will always maintain the highest possible standard, not just for the hundreds of customers we already have right across the country, but also for the hundreds of new ones we’ve yet to meet!
Happy New Year from all of us at Stairlift Solutions!
We are delighted to announce that we are now official sponsors of Ards Football Club. It is great to get behind another local club as we have been supporting Donaghadee Rugby Club for the last few years and have also sponsored a recent GP14 sailing event at Donaghadee Sailing Club.
Ards F.C. have just started their new season in Championship 1 and are still currently playing their home games at Bangor Fuels Arena (Clandeboye Park) in Bangor. Their next game is an away trip to Killyleagh in the cup, followed by the local derby in the league against Bangor on Tuesday 19th August at 19:45.
For more information you can see their website here:
or visit their facebook page here:
We are getting excited about the up and coming Disability Exhibition happening at The King’s Hall Pavilions this Friday and Saturday. It’s Northern Ireland’s largest disability exhibition and it is running alongside Motability’s first ever Northern Ireland show called The Big Event. Doors open from 10am-4pm and we hope to see you there!
More information can be found here:
You can also visit their facebook page here:
We are pleased to announce that we are now official sponsors of Action Cancer. They are Northern Ireland’s leading local cancer charity and have been helping and supporting people affected by cancer right across the country for over 40 years. They have lots of various worthwhile causes and campaigns happening throughout the year and, like we do for Marie Curie, we are proud that we can now support and promote all the good work that they do.
For more information you can visit their website here:
Or see their facebook page here: